Terms and Conditions
These Terms govern use of Virtual Sehat platforms and services.
Effective Date: May 2, 2026
1. Acceptance of Terms
By accessing or using Virtual Sehat, you agree to be bound by these Terms and all applicable laws. If you do not agree, do not use the platform.
2. Platform Nature
Virtual Sehat is a telemedicine and digital health platform that connects patients and healthcare practitioners. Virtual Sehat is not an emergency service provider and does not replace emergency care.
3. Eligibility and Accounts
- You must provide accurate information during registration.
- You are responsible for maintaining the confidentiality of your account credentials.
- You are responsible for activities conducted through your account.
- Practitioners must maintain valid licensing and credentials where required by law.
4. Medical Disclaimer
- For emergencies, contact local emergency services immediately.
- Consultation outcomes depend on information provided by users and practitioner judgment.
- Virtual Sehat does not guarantee diagnosis, treatment success, or specific health outcomes.
5. User Responsibilities
- Provide complete and truthful medical and profile information.
- Use the platform only for lawful and legitimate healthcare purposes.
- Do not misuse, reverse engineer, scrape, or interfere with platform operations.
- Do not upload unlawful, harmful, or infringing content.
6. Appointments and Consultations
- Appointment availability depends on practitioner schedules and technical uptime.
- Late arrival, missed appointments, or no-shows may result in cancellation or charges.
- Consultation records may be retained per legal and clinical requirements.
7. Fees, Billing, and Payments
- Some services are paid. Applicable fees are shown before payment confirmation.
- Payments are processed by third-party payment providers.
- Refund, cancellation, and dispute handling may follow service-specific and provider policies.
8. Privacy and Data Protection
Your use of Virtual Sehat is also governed by our Privacy Policy. By using the platform, you consent to data processing as described in that policy.
9. Intellectual Property
All platform content, branding, software, and materials are owned by Virtual Sehat and/or its licensors. You may not copy, modify, distribute, or create derivative works without written permission.
10. Suspension or Termination
We may suspend or terminate access where necessary for security, legal compliance, abuse prevention, policy violations, or operational reasons.
11. Limitation of Liability
To the maximum extent permitted by law, Virtual Sehat and its operators are not liable for indirect, incidental, special, consequential, or punitive damages arising from platform use, interruptions, or reliance on information provided through the service.
12. Indemnity
You agree to indemnify and hold harmless Virtual Sehat, its affiliates, and operators from claims, losses, liabilities, and costs arising from your misuse of the platform or violation of these Terms.
13. Changes to Terms
We may update these Terms from time to time. Continued use after updates means you accept the revised Terms.
14. Governing Law
These Terms are governed by applicable laws of the operating jurisdictions of Virtual Sehat and its legal operators, without prejudice to mandatory consumer rights under applicable local law.
15. Contact
Questions about these Terms can be sent to support@eclinicsinternational.com.